Return & Exchanges

We want you to be happy with your purchase and we apologize if it is not. you are welcome to contact us within 30 days of delivery to request a return or exchange. Please email us at service@lotusluck.com and we will guide you through the process. 

After we have provided you with the return address, please return your items within seven working days. Items returned after seven days will not be eligible for an exchange or refund.

1.Packaging:Please check whether the goods, labels and tags are complete; put the goods and other accessories you want to return in the original box.

2.Returns:You will be responsible for the shipping fee on sending the item(s) back to us. your package and you have provided us with a tracking number via email at service@lotusluck.com. However, if you decide to proceed with an exchange, we will cover the shipping costs to send the new item(s) back out to you.
After your package arrives at our factory, we will need 3-5 days to process your request. During this period, our warehouse staff will verify and explain all the content you send to us.

As soon as we get a confirmation from our warehouse, we will get in touch with you via email to confirm we have received your return and finalize the process.

Note: To be eligible for a refund or exchange, your product must be unused and in the same condition as when you received it. If you return a broken or defective item, only a partial refund can be made.